valid from September 2016
1. Validity and information (§ 5 ECG) and disclosure (§ 25 MedienG)
1.5. We are Fronius International GmbH, Froniusstraße 1, A-4643 Pettenbach, Austria, FN 149888z in the Steyr Commercial Register, tel. +43 7242 241-0, fax +43 7242 241-3940, firstname.lastname@example.org, www.fronius.com. Our headquarters: Pettenbach; our VAT number: ATU52614407; our Chamber of Commerce affiliation: Upper Austrian Economic Chamber; our corporate purpose: Production and distribution of products in the fields of Perfect Welding, Solar Energy and Perfect Charging. The regulations applicable to us in particular are: Trade, Commerce and Industry Regulation Act 1994, available at www.ris.bka.gv.at. Our supervisory authority according to ECG: District management team of Kirchdorf an der Krems.
2. FRONIUS Solar.web, access data and warranty updates
2.1. We make the FRONIUS Solar.web available as part of the website http://www.solarweb.com. On FRONIUS Solar.web, information, services and products are offered to (registered) users (hereinafter referred to as the “Customer”); these services are essentially based on the acquisition, processing, management and use of parameters obtained from electrotechnical devices, solar energy systems and photovoltaic systems (hereinafter referred to as “Systems”). FRONIUS Solar.web enables Customers to access the services offered via the Internet. The Customers of the services offered may be the system operator of the respective installations or a third party (e.g. installer) acting on its behalf and/or order; the third party guarantees having a corresponding order from the system operator and indemnifies us in this respect. The usage agreement regarding FRONIUS Solar.web is always concluded between the system operator and us.
2.2. Regarding the “registration” on FRONIUS Solar.web and also regarding the purchase of services via FRONIUS Solar.web, sections 4.2.2 to 4.5. apply analogously, whereby the regulations on the payment obligation are not applicable due to the non-fee-paying nature of the use of FRONIUS Solar.web. With the conclusion of the usage contract, as defined in sections 4.2.7 and 4.2.8., whereby the customer receives only one e-mail (subject: “Solar.web Verification”) and must click on the link in it in order to receive the message “Verification successful” on the respective website.
2.3. During the registration process, the Customer himself sets a password for access to FRONIUS Solar.web. This password and the e-mail address are the access data to Solar.web. FRONIUS will never contact the Customer and request the disclosure of the access data. Please inform Fronius immediately in the case of such an unauthorised approach. Disclosure of the access data to third parties (e.g. sponsors) is the responsibility of the Customer. Fronius accepts no liability in this respect and for any resulting damage.
2.4. With the conclusion of the usage contract for FRONIUS Solar.web, we are entitled, but not obliged, to provide updates and the like for the systems or our software in the systems via FRONIUS Solar.web. Insofar as our latest update has not been incorporated into the system, the validity of our warranty regarding the system is suspended; this does not affect the duration of the warranty. The Customer is informed by FRONIUS Solar.web, within the notification of the availability of new updates, of the fact that our warranty is always only valid in connection with our current software version (including updates), and confirms this by clicking on a corresponding checkbox.
2.5. We reserve the right to define special access requirements for individual services of FRONIUS Solar.web and to exclude users who do not or no longer meet these requirements from the use of these services or not even activate them. Insofar as no contract has been concluded for services which are subject to payment (see section 4 below), it is at our absolute discretion to allow the Customer to use FRONIUS Solar.web and the offered services, or to restrict or completely stop their use. Insofar as a contract has been concluded for services involving costs, we are entitled to limit the access to the necessary extent and to exclude it completely if misuse occurs, or to terminate the usage contract after a reasonable notice period. In any event, the Customer is not entitled to assert any compensation claims in this respect.
2.6. In addition, we also offer payable services on Solar.web, which can be purchased via the FRONIUS Online Store (see section 3 below).
3. FRONIUS offers via remote selling
3.1. Our services in the FRONIUS Online Store are described clearly and comprehensibly with regard to their essential characteristics, including the respective warranty conditions and subscriptions (see section 4.2), total monthly costs, duration and cancellation options.
3.2. In the case of digital content for download, in particular software and updates for it, the (continued) conditions of use and the functionality of of digital content, including applicable technical protection measures for such content, are described in detail on our Internet platform. This includes, as far as is significant, the interoperability of digital content with hardware and software, insofar as we know or insofar as it should reasonably be known. The digital content is provided by us either for a one-time fee or as a subscription (i.e. over certain periods with ongoing charges) for downloading and use.
3.3. In the case of warranty extensions, the following applies: The service of warranty extension beyond the offered/ordered period is deemed to be fully provided by us when the warranty originally granted by us expires and therefore the warranty extension begins, whereby, in case of doubt, the relevant date is the date indicated in or in connection with the services, for example through the software.
3.4. Our documents, such as drawings, illustrations, samples and patterns, as well as measurement, weight, performance and consumption data, are approximate information and are not considered to be specifically agreed characteristics. We reserve the right to make changes to the design.
3.5. We reserve the property rights and copyright to cost estimates, drawings and all other documents and aids; they may not be made accessible to third parties or used for their purposes.
4. Conclusion of contract via remote selling
4.1. The conclusion of the contract between the Customer and us or our national company regarding the services offered by us takes place by remote selling by means of offer and acceptance. On our internet platform, the Customer can create orders (= offer) via an Online Store via offered services and send them to use. Depending on where the Customer is based, its contractual partner will be our national company or us directly; a corresponding overview can be found here: http://www.fronius.com/companies
4.2. The Customer is informed about the possible payment methods on each page of our Online Store. The following technical steps result in a binding and fee-based order of our services offered via remote sales:
4.2.1. The Customer selects the desired service from us by clicking on the selection button. The Customer then has the option of either selecting additional services by clicking on the respective selection button or proceeding with the order process for the selected services by clicking on the button “Order selection” or “Order free of charge”.
4.2.2. In the next step in the ordering process, the data of the Customer must be indicated (“Registration”) or a login with a username and password must be performed for already registered Customers; the Customer can also register for our newsletter here.
4.2.3. By clicking on “My shopping cart”, the Customer receives a list of all services ordered from us, including the order details, whereby the Customer has the possibility of correcting any errors or adding comments. The actual contractual partner, i.e. us or our national company and the total price, including all taxes and charges, are shown here, and in the case of subscriptions (see section 3.2), the total monthly costs, term and cancellation options.
4.2.4. The Customer must then request from us - as far as this is applicable - that we start the service (warranty extension) or the provision of the download of digital content immediately or within the withdrawal period, which means that the Customer is not entitled to withdraw if the fulfilment has been initiated within the withdrawal period and it has been fully completed (see also section 3.3).
4.2.5. The binding and fee-based order is made by the Customer by accepting the Online Store conditions by clicking on the corresponding checkbox and by clicking on the button “Go to checkout”.
4.2.6. The Customer is then (a) forwarded to the corresponding payment page when selecting the payment method credit card or PayPal; we assume no liability for the content of these external sites (see section 9)m or (b) if the payment method is direct debit, to a page with the required account data, for which we also accept no liability.
4.2.7. As soon as the order has been received on our server, the Customer receives an automated technical confirmation of receipt by e-mail, which also includes the text of the order, the relevant delivery and payment conditions and the declaration according to section 4.2.4.
4.2.8. We or our national company either accept the order/offer of the Customer explicitly by means of a separate e-mail ( “order confirmation”) or - especially in the case of downloading digital content - by fulfilling the provision of the download of digital content.
4.3. We or our national company are entitled to reject the acceptance of the offer by the Customer without giving reasons. This applies in particular if the information on our Internet platform was incorrect or we cannot fulfil the order for any reason whatsoever. In this case, the Customer’s payments are refunded without any charges. Further claims for compensation by the Customer are excluded.
4.4. The Customer must ensure that the e-mail address specified by him is correct, so that the e-mails sent by us can be received at all times at this address, especially with regard to download links to digital content. In particular, the Customer must ensure when using spam filters that all e-mails sent by us have been delivered. The Customer undertakes to notify us immediately in writing of any changes to his delivery address, including the e-mail address. Relevant declarations must be sent to the Customer at the last known (e-mail) address. This means that the delivery is deemed to have been performed even if the Customer has changed his e-mail address without informing us accordingly.
4.5. The text of the order is stored by us; however, we do not provide an “order portal” in the sense of access to orders placed by the Customer.
5. Price and payment terms; retention of title and set-off agreement
5.1. The prices of our services (including taxes and charges) are clearly identifiable on our Internet platform for consumers.
5.2. All payments by the Customer are always due immediately without any deductions. Title is retained until full payment has been made. In the event of culpable default of payment by the Customer, we are entitled to charge default interest in the amount of 10 percentage points above the applicable base rate published by the Austrian National Bank, but at least 12% annually. Furthermore, we may also claim compensation for other damage attributable to the consumer which we have accrued, in particular the necessary costs for appropriate out-of-court enforcement or collection measures, insofar as these are proportionate to the claim.
5.3. The Customer has an exclusive right of retention under the law. The Customer has the exclusive right to cancel his obligations by a set-off agreement against our claims in the event that we become insolvent or the Customer’s counter-claim has been judicially recognised or acknowledged by us.
5.4. We or our national company issue invoices for the services exclusively by means of a web download, to which the Customer expressly consents. The Customer can view, download and/or print the invoices and orders in his user account at any time under “My orders”.
6. Right of revocation and withdrawal
6.1. Right of revocation
The consumer has the legal right to withdraw from his order within fourteen days from conclusion of the contract (see section 4) without giving reasons – for exceptions to the right of withdrawal in the case of digital content and, in certain circumstances, for services, see immediately below. In order to exercise the right of revocation, any declaration by the consumer that clearly indicates that he wishes to withdraw from the contract is sufficient. The revocation must be addressed to our contact data as shown under section 1. The revocation period is maintained if the declaration is sent within this period. If the revocation sample form is used according to the annex to these terms of delivery and payment, we will send the consumer an immediate confirmation of the technical receipt of the revocation declaration by e-mail.
6.2. Exceptions to right of withdrawal
In accordance with the law, the consumer has no right of revocation in respect of contracts for our services if, on the basis of the order/offer of the consumer and a confirmation from the consumer of his knowledge of the loss of the right of revocation with full contract fulfilment, before the end of the revocation period, the service has been started and it was completed in full thereafter (see section 3.3 regarding warranty extensions).
In addition, there is no right of withdrawal in the case of contracts for the supply of digital content (i.e. software downloads) not stored on a physical data carrier, if - on the basis of the order/offer of the consumer and the confirmation by the consumer of his knowledge of the loss of the right of revocation on premature start of the fulfilment of the contract - we have started the provision of the download before the end of the revocation period.
6.3. Consequences of revocation
If the consumer withdraws from the contract, in particular within the revocation period, we shall refund all payments made by the consumer to the account of the consumer no later than 14 days after receipt of the revocation declaration. If the consumer withdraws from the contract via one of our services, in particular within the revocation period, after the fulfilment of the contract has started, the consumer shall pay us an amount that is comparatively equivalent to the contractually agreed total price of the services provided up to the time of withdrawal. For downloads, which are provided on request/order of the consumer within the revocation period, no right of revocation is applied, so that no consequences are described. The same applies to our services which have already been provided in full (see section 3.3 for warranty extensions).
7. Complaints, dispute resolution, guarantee, warranty and liability
7.1. Complaints and claims concerning our services can be directed to the contact details shown in section 1.
7.2. The EU online dispute settlement platform for online purchase and service contracts can be found at http://ec.europa.eu/consumers/odr/. The Austrian arbitration office for consumer contracts can be found at http://www.verbraucherschlichtung.or.at/. We are, however, not obliged to participate in these alternative dispute settlement process.
7.3. The warranty conditions stated in our respective services apply.
7.4. In addition, we warrant consumers in the case of payable services according to the statutory warranty provisions and within the statutory time limits (24 months). It is noted that the statutory warranty for services is not applicable.
7.5. We make no warranty for, and are not liable for, errors outside of our sphere, such as, in particular, defective transmission.
7.6. In the case of payable services, if we do not remedy any deficiencies within a reasonable grace period in writing, the consumer is entitled to demand either the rescission of the contract or an appropriate reduction in the purchase price. Costs resulting from unfounded complaints must be borne by the consumer.
7.7. Except for personal injury, we shall only be liable for deliberate or grossly negligent damage.
8. Data protection
8.1. Our data protection declaration can be consulted at all times at http://www.fronius.com and can be downloaded as a PDF file. The data protection declaration forms an integral part of these terms of delivery and payment.
9. Web disclaimer, reference to intellectual property and user-generated content
9.1. The information provided on our internet platform is carefully checked and regularly updated. However, no warranty or liability can be accepted for all information being free of omissions or errors at all times.
9.2. We do not accept any liability for links to other websites referred to directly or indirectly. All information may be changed, supplemented or removed without prior notice.
9.3. The websites provided for use and the services provided on them were developed by or on behalf of FRONIUS and all rights thereto belong to FRONIUS. The user agreement for FRONIUS Solar.web entitles the respective user to use the services exclusively within the need for the offered functionalities. The content accessible via the websites (particularly text and images, etc.) may not be copied, distributed, linked or otherwise made available to the public – also in parts or in revised form – without our consent.
9.4. If users/Customers have the option to upload their own content to our platforms (”User-Generated Content”), the following shall apply: We receive a free-of-charge, non-exclusive and irrevocable right to use the user-generated content which is unlimited with regard to content, space and time. The use authorisation includes all current and future exploitation actions, including the right to processing in any possible and potential future technical process and in possible additional means of exploitation. The use authorisation also covers use for the purpose of advertising ourselves and our services. Insofar as rights are granted to us, we are entitled but not obligated to exercise those rights. We may transfer all rights granted to us wholly or partially to third parties either for free or for a charge. Where the user/Customer is not himself the owner of the rights, he guarantees that the rightful owner has agreed to the transfer of the rights in accordance with the above regulations and indemnifies us from all fault and claims. The same applies to any other illegal User-Generated Content.
10. Applicable law, dispute resolution and jurisdiction
10.1. Austrian law applies to all legal relationships between us and the Customer as the consumer, excluding the conflict of laws and the United Nations Convention on Contracts for the International Sale of Goods. Under certain circumstances, more favourable provisions effecting mandatory consumer provisions of the Customer’s state of residence shall remain unaffected.
10.2. For possible dispute mediation, see section 8.2.
10.3. The statutory general and consumers jurisdictions shall apply to the Customer as a consumer.
11. Severability clause
11.1. If individual provisions are invalid or unenforceable or become invalid or unenforceable after the conclusion of this contract, the validity of the other provisions remains unaffected.
11.2. The invalid provision shall be replaced by a provision that corresponds to the economic purpose of the contract.
Sample Revocation Form
Fronius International GmbH
Fax +43 7242 241-3940
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (for communication in paper form only)
(*) Delete as appropriate.