The consumer has the legal right to withdraw from his order within fourteen days from conclusion of the
contract (see section 4) without giving reasons – for exceptions to the right of withdrawal in the case of
digital content and, in certain circumstances, for services, see immediately below. In order to exercise the
right of withdrawal, any declaration by the consumer that clearly indicates that he wishes to withdraw from
the contract is sufficient. The withdrawalmust be addressed to our contact data as shown under section 1. The
withdrawalperiod is maintained if the declaration is sent within this period. If the withdrawalsample form is
used according to the annex to these terms of delivery and payment, we will send the consumer an immediate
confirmation of the technical receipt of the withdrawaldeclaration by e-mail.
In accordance with the law, the consumer has no right of withdrawalin respect of contracts for our services
if, on the basis of the order/offer of the consumer and a confirmation from the consumer of his knowledge of
the loss of the right of withdrawalwith full contract fulfilment, before the end of the withdrawalperiod, the
service has been started and it was completed in full thereafter (see section 3.3 regarding warranty
In addition, there is no right of withdrawal in the case of contracts for the supply of digital content (i.e. software downloads) not stored on a physical data carrier, if - on the basis of the order/offer of the consumer and the confirmation by the consumer of his knowledge of the loss of the right of withdrawalon premature start of the fulfilment of the contract - we have started the provision of the download before the end of the withdrawalperiod.
If the consumer withdraws from the contract, in particular within the withdrawalperiod, we shall refund all
payments made by the consumer to the account of the consumer no later than 14 days after receipt of the
withdrawaldeclaration. If the consumer withdraws from the contract via one of our services, in particular
within the withdrawalperiod, after the fulfilment of the contract has started, the consumer shall pay us an
amount that is comparatively equivalent to the contractually agreed total price of the services provided up to
the time of withdrawal. For downloads, which are provided on request/order of the consumer within the
withdrawalperiod, no right of withdrawalis applied, so that no consequences are described. The same applies to
our services which have already been provided in full (see section 3.3 for warranty extensions).
Sample Withdrawal Form
Fronius International GmbH
Fax +43 (0) 72 42 241-3940
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (for communication in paper form only)
(*) Delete as appropriate.